Returns Policy

**Return Policy for Motors – RJL Commercial**

At RJL Commercial, we are committed to providing high-quality motors that meet your needs. If you are not completely satisfied with your purchase, please review our return policy below:

**1. Eligibility for Returns**

Our motors are eligible for return within 30 days of the date of purchase, provided they are unused, in their original packaging, and in the same condition as when received. Customized or special-order motors are not eligible for return unless they arrive damaged or defective.

**2. Return Process**

To initiate a return, please contact our customer service team at [contact email/phone number] to obtain a Return Authorization (RA) number. All returns must be accompanied by this RA number. Pack the motor securely in its original packaging and include a copy of your receipt or proof of purchase.

**3. Shipping and Restocking Fees**

Customers are responsible for return shipping costs unless the motor is defective or damaged upon arrival. A restocking fee of 15% may be applied to returns not due to our error.

**4. Damaged or Defective Items**

If the motor arrives damaged or defective, please notify us within 7 days of receipt. We may require photos of the damage or defect for verification. In such cases, we will provide a replacement, repair, or refund, including shipping costs.

**5. Refunds**

Once the returned motor has been received and inspected, refunds will be processed within 7-10 business days. Refunds will be issued to the original payment method.

**6. Non-Returnable Items**

Items that have been used, installed, or modified are not eligible for return. Additionally, electrical components that have been powered on are non-returnable for safety reasons.

**7. Contact Us**

For any questions regarding returns or to start the process, please contact our customer service team at [contact info].

Thank you for choosing RJL Commercial. We appreciate your business and strive to ensure your satisfaction.