Custom structural steelwork
Eligible custom-fabricated gate frames and fence panels, subject to the written project warranty.
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Protect the completed system
Warranty & Maintenance Plans
Clear warranty coverage and planned servicing help keep commercial gates, barriers and custom steelwork safe, reliable and operational.
Detailed client guide
Know what is covered, what needs servicing and what happens next.
RJL combines project-specific warranty documentation with planned servicing, safety checks and clear service records. The written warranty supplied with the project remains the controlling document for eligibility, exclusions and claim assessment.
- 10-year warranty on eligible custom steel gates and panels
- Manufacturer warranties on motors, automation and materials
- Safety testing, lubrication and adjustment
- Digital service records and preventative recommendations
- Standard, commercial and heavy-duty service frequencies
- Priority and 24/7 response options
Published coverage guide
A clear view of the complete warranty structure.
RJL’s 10-year promise applies to eligible Australian-made custom steelwork and its powdercoating. General workmanship has a 2-year warranty, and supplied sliding motors and automation accessories have a 3-year warranty unless a longer period is expressly promised. Read the full warranty and maintenance terms supplied with your quotation.
Ask about your coverage
Coverage at a glance
Different parts of the system have different terms.
Automation equipment
Published RJL guidance identifies three-year coverage for selected CAME and Beninca motor installations.
Powder-coated finishes
Eligible powder-coated work, subject to the finish specification, environment, care and written terms.
Installation workmanship
Workmanship is assessed against the approved scope, installation records and supplied warranty documents.
This page is a plain-English guide, not a replacement for the written warranty supplied for a specific project.
10-year structural coverage
Eligible custom-fabricated steel gate frames and fence panels can be backed by RJL’s 10-year structural warranty. Coverage is tied to the documented project scope, correct use and required maintenance.
- Custom steel gate frames and eligible fabricated panels
- Structural integrity and fabrication workmanship
- Project-specific documentation supplied at handover
- Assessment against the original approved design and scope
Automation and finishes
Motors, controllers, safety devices, coatings and bought-in components carry the applicable manufacturer or project warranty. Published RJL guidance identifies three-year manufacturer coverage for selected CAME and Beninca motors and 10-year powdercoating coverage on eligible custom steelwork.
- Manufacturer terms apply to automation components
- Serial numbers and installation records help speed assessment
- Finish warranties depend on preparation, environment and care
- Impact, misuse and unauthorised alterations are assessed separately
Keeping coverage current
Commercial gates are moving machines. Planned servicing helps preserve safe operation, identifies wear before failure and provides the maintenance history commonly required for warranty assessment.
- Complete servicing at the interval set for the site
- Keep service reports, photos and repair approvals
- Report impact, flooding or abnormal operation promptly
- Use qualified technicians for repairs and modifications
Preventative maintenance plans
Match the service frequency to the duty and risk.
| Plan | Typical interval | Best suited to | Typical visit scope |
|---|---|---|---|
| Standard | Every 12 months | Lower-cycle or lower-risk commercial assets | Safety checks, lubrication, basic tuning and visual inspection |
| Commercial | Every 6 months | Offices, retail, strata and medium-traffic sites | Standard visit plus sensor alignment, battery testing and controller diagnostics |
| Heavy Duty | Every 3 months | Industrial, high-cycle or security-critical entrances | Commercial visit plus load and torque review, wear assessment and priority support |
Mechanical
Gate travel, tracks, rollers, guides, hinges, fasteners, stops, lubrication and developing wear.
Automation
Motor, gearbox, controller, batteries, limits, manual release and operational cycle testing.
Safety
Photocells, safety edges, loop detectors, warning devices and obstruction response.
Reporting
Service history, photos, immediate defects, preventative work and prioritised repair recommendations.
Frequently asked questions
Useful answers before you contact the team.
What can affect warranty coverage?
Unauthorised modifications, missed servicing, impact or misuse, flooding, salt exposure beyond the specified finish, and work performed outside the approved repair process may affect a claim. RJL assesses the asset, history and written warranty before confirming coverage.
Does the 10-year warranty cover the motor?
The 10-year offer covers eligible custom steelwork and its powdercoating. Supplied sliding gate motors and automation accessories have a 3-year warranty unless the accepted quotation expressly promises longer cover. Annual motor servicing applies; full conditions and consumer rights appear in the terms booklet.
How often should a commercial gate be serviced?
RJL’s published plans use 12-month, 6-month and 3-month intervals. The right frequency depends on daily cycles, gate weight, environment, safety risk and how critical the entrance is to operations.
What should I send with a warranty enquiry?
Send the site address, asset or gate number, photos or video of the issue, the date it started, any impact event, and the latest service report. That gives the team enough information to triage the next step.
Start a conversation
Ask RJL about warranty & maintenance plans.
Talk to RJL about your project, maintenance portfolio or urgent access requirements.
Request a site assessmentFull warranty and terms booklet
Read the complete warranty, powdercoating care requirements, and all 24 sale and installation conditions before accepting your quotation.